Frequently Asked Questions

Yes, all our products are 100% authentic, sourced exclusively from certified suppliers authorized by the brands themselves. Every item is shipped directly from Italy, ensuring the highest standards of quality and trust.

No, you only need an email address to place and track your order. However, creating an O'Radiance account allows you to save your favorites to a wishlist and stay updated on your purchases.

No worries! Each product page includes a size guide to help you make the best choice. For some items, we also provide specific size recommendations when necessary, ensuring you find the perfect fit with confidence.

We accept payments by credit or debit card, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal Apple Pay and Shop Pay.

If you haven’t received your confirmation email, please follow these steps:

1. Check your spam or junk folder: The email may have been filtered there.
2. Verify your bank account: Ensure the payment was processed successfully. If your bank account hasn’t been charged, this means your order was not completed. We recommend placing the order again.
3. Check for errors with the email address: There may have been a mistake when entering your email at checkout.

If you suspect an issue with your email or payment, please contact our customer service team. We’ll be happy to assist you in resolving the problem and updating your details.

1-3 working days for dispatch, then DHL worldwide express time delivery depending on your country.

Yes of course ! Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the delivery status of your order in real-time.

Yes ! you have 14 days from the date of delivery to initiate a return. Simply send us your order details, the reason for the return, and the condition of the item (opened or not, with tickets and labels intact or not). We’ll send you a return label (DHL express) and once the item reaches our partner's warehouse and passes inspection, we verify if it complies our returns policy. Then, if all is ok, we will submit a refund request through your original payment method within 10 business days. Please note that refunds may take 1-7 days to process and post the refund too depending on your bank or credit card provider.

If the return is due to our mistake, we’ll cover the shipping costs; otherwise, the return shipping will be deducted from your refund.

Please visit our Return Policy page for detailed instructions

For any inquiries or assistance, our dedicated customer support team is ready to help. Connect with us through email, WhatsApp, or the convenient contact form provided here.

Our customer service team is here to assist you Monday through Friday, from 9:00 AM to 6:00 PM (local French time). If you are reaching out from a different time zone, please take the time difference into account. Kindly note that our support is unavailable on weekends and French public holidays.

If you need to cancel your order, please let us know as soon as possible. Cancellations can be processed before the item is dispatched. Once the item has been shipped, then a processing fee may apply.

While changes to an order are limited, updating the delivery address is possible if you contact us promptly, ideally within 24 hours of placing your order. We’re here to assist you every step of the way !

Enjoy free shipping on orders over 500€ during regular periods, with even lower thresholds during special promotions like Black Friday. For other orders, shipping costs vary based on the destination country. For full details, please refer to the Shipping section in our Terms of Sale.

Absolutely! No matter where you are, we’ll get your order delivered right to your doorstep, almost anywhere in the world, with only a few exceptions. For all the details, visit our DELIVERIES AND FEES section in the terms of sale policy and get ready to shop with ease !

We work with reliable international couriers like DHL worldwide express to ensure that your package reaches you safely and in a timely manner.

It’s likely that your order was shipped in multiple parcels, as our items are sometimes stored in different warehouses. All tracking numbers for your shipments should have been sent to you via email. If you haven’t received them, please contact us, and we’ll be happy to assist you.